GENERAL FAQ’s
What is Kiki by Ishikaagarwal?
Kiki by Ishikaagarwal is a luxury occasion wear brand redefining elegance with handcrafted designs. Our curated collection features contemporary and traditional outfits, perfect for weddings and celebrations. You're bound to find something you'll love in our exclusive range.
Where can I purchase Kiki by Ishikaagarwal products?
Kiki by Ishikaagarwal products are available through our official website https://kikibyishikaagarwal.com and our flagship stores in India in the city of Amravati ( Maharashtra ) and Indore (M.P.).
Amravati ( Maharashtra ), India :
C/o Couch Puffy, B5, Dreamzland, Nagpur road, Amravati (Maharashtra )-444901, India
Indore ( Madhya Pradesh ) ,India
Next to Chogala Restaurant, Kadambari Nagar Road,Silicon city, Indore (M.P.) – 453331, India
PRODUCT AND CUSTOMIZATION
Can I get my outfit Customized ?
Yes, we offer customization options for your selected outfit. Please reach out to our customer service for details on custom orders on +919826875295.
What sizes do you offer ?
Our standard sizes range from XS to XXL, and customization for additional sizes can be arranged on request.
Is the product same as shown on the website?
We aim for accurate colour display, but variations in devices may cause slight differences. Exchanges or returns for this reason are not accepted.
SHIPPING AND DELIVERY
Do you offer international shipping ?
Yes, we ship globally. Delivery time vary as per location.
Can I track my order ?
Yes, once your order is dispatched, we’ll send you a tracking link via Whatsapp or SMS.
How long will my order take to arrive ?
The delivery time depends on the product style and design. We have a standard delivery shipment dispatch time of 15 – 20 working days. For detailed information, please contact our customer care team for assistance on +919826875295.
PAYMENT AND PRICING
What payment methods do you accept?
We accept various payment options, including credit/debit cards, net banking and UPI. For our international orders, we take payment via RazorPay and Paypal
Are the prices inclusive of taxes ?
Yes, all prices listed on our website are inclusive of applicable taxes.
Do you offer any discounts or promotions ?
Yes, we do launch exclusive offers time to time , you can follow us on our social media for the latest promotions and exclusive deals.
RETURNS AND EXCHANGES
Can I return or exchange my order ?
All our products are made on order and hence do not qualify for a refund, store credit or an exchange.
My order arrived damanged . What should I do ?
Please reach out to our Customer Care team, and we’ll be happy to assist. We’ll replace your item with the same product and size.
CARE AND MAINTENANCE
How should I care for my Kiki by Ishikaagarwal garments ?
We recommend dry cleaning for all of our garments to maintain their quality and longevity.
CUSTOMER SUPPORT
How do I contact customer support?
Please do not hesitate to contact us on the details given below
Phone No.: +919826875295 (Between 10 AM to 7 PM, Monday to Saturday ) Email:kikibyishikaagarwal@gmail.com